Shipping, Returns and Refunds
Shipping:
Orders are processed within 2 business days, excluding weekends and UK public holidays. You will receive an email confirmation with a tracking number once your order has been posted.
Shipping costs are calculated at the checkout. We offer free UK delivery on orders over £45 (excluding digital products and consultations).
There are occasional delays with Royal Mail that are our of our control, so we appreciate your patience in receiving your order. If you need any help with tracking your order, please drop us an email.
Refunds and Returns:
We accept refunds and returns on physical products 30 days after delivery in the UK. Items must be unopened, unused and in their original packaging and condition. Once we have received your return, we will refund you (minus shipping costs) as soon as possible.
To arrange a return and refund, contact us at bestbehavedbirds@gmail.com
EU Right of Withdrawal:
If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving your items, without giving any reason. To request a return or cancellation, please contact us within this period.
Problems with items received: We quality check all items before shipping, and pack your order securely so it arrives to you safely. In the unlikely event that there is a problem with one of your items, please email us at bestbehavedbirds@gmail.com so we can help you as soon as possible.
Consultation cancellations and refunds: We offer refunds on consultations cancelled up to 24 hours before your scheduled consultation. If you cancel your booking with less than 24 hours notice, we reserve the right to keep your fee as we will have already begun work on your case. Please email us at bestbehavedbirds@gmail.com as soon as possible if you need to reschedule your booking.
Course refunds: Our parrot care courses are non-refundable as you have immediate access to the content.
For further information on shipping, returns and refunds, email us at bestbehavedbirds@gmail.com